Great. Singapore Post mishandled my parcels again. What’s new? Except this time is a local registered article (RA). Yes, Singapore Post (SingPost) mishandled (lost) my registered article (RA).
Registered Article is a type of mailing service from Singapore Post that you have to pay extra for guaranteed delivery. Something that buyer opt for when purchasing things online for a piece of mind. In my case, Singapore Post actually mishandled the package. A case of non-delivery of Singapore Post Registered Article!
Summary of events
5th December 2010 – Bought items online and opt for SingPost registered mail
6th December 2010 – Item was mailed out by the seller at Bukit Panjang Post Office. Tracking num: RR624824289SG
7th December 2010 – SingPost online RA checker claimed that postman made a unsuccessful delivery and left a notification card which I didn’t receive
12th December 2010 – SingPost online RA checker reflected that item has been collected by the (unauthorized) recipient
13th December 2010 – Logged a case with SingPost Contact Center (Gerald).
Detailed encounter of SingPost mishandling the Registered Article
This is what happened. I purchased some items online on 5th December 2010. After previous bad encounters with Singapore Post, I decided to pay extra for the items to be sent as Registered Article.
The seller sent the package out on 6th December 2010 morning and informed me about the tracking number (RR624824289SG). Usually registered articles take three days for delivery compared to the usual one day for non-registered. So I was expecting the item to arrive on 9th December 2010.
For the fun of it, I checked the RA status on 7th December 2010 via Singapore Post website. The status states that a delivery was attempted but nobody was around to receive it so they issued a notification card instead. I did not receive any notification card and the item’s location was at Jurong Point Post Office. Something is wrong. Usually the postman will just return the parcel to the nearest PO. Jurong Point PO is not the nearest. I made an enquiry online to ask about the non-delivery of parcel and notification card.
No replies from them.
Today, 12th December 2010, I did an online check again. It is now flagged as collected by customer. I was like WTF?! Who had collected it? Singapore Post released my registered article (RA) without verifying the details of the person collecting it? Have highlighted it to the seller and he was quite puzzled too. I am going to call Singapore Post tomorrow morning.
Call SingPost contact centre (1605) this morning at 8am and spoke to Gerald regarding the non-delivery of registered parcel. Explained the whole situation to him and he seems to be puzzled by the location of the item (at Jurong Point Post Office instead of the one nearest to me). He mentioned that he needs to escalate the matter to the relevant parties, to which I demanded an answer by today. With regard to my question on the standard operating procedure for article collections at Post Office, he replied that the recipient need to record his/her NRIC on the RA slip at the point of collection. Something caught me by surprise though, he told me the item was actually collected on 9th December 2010 and not 12th December 2010 as indicated by the online RA status checker. Hope I will get a satisfactory answer by today.