Lately, I am on a awesome shopping spree on Lazada Singapore. Buying Raspberry Pi 3 and 8Bitdo gaming controllers for my RetroPie retro gaming platform; buying Merries diapers for my two kiddos; and a bunch of discounted nonsensical stuffs. One of the items was sent wrongly by the seller – 8Bitdo Xtander. I purchased the version for 8Bitdo NES30 Pro but the one for 8Bitdo SNES30 Bluetooth controller was sent instead. I need to return this item for the correct product and that is when I realised that Lazada Singapore’s return process is so darn simple.
Indicating the return
The first step is to go into your Lazada order and indicate that you would like to return the item. From there, they would ask for the reason, whether you would prefer a refund or replacement, and a couple of other stuffs.
At this point, you will also indicate whether would you prefer the item to be picked up by a courier at your place or drop it off at one of the Singapore Post’s POPStation.
There is POPStation near me so I decided on this method of return.
What is POPStation?
POPStation, or Pick Own Parcel Station, is a new and secure way to collect or drop off your parcels. The items that you bought can be delivered to a POPStation near you so that you can self-collect anytime at your convenience. Similarly, doing a return is also simple.
The good thing is that there are no additional charge for collection at the POPStation.
Packaging the 8Bitdo Xtander for return
Dropping it off at the POPStation
After packaging the item, I went over to the nearby POPStation. This is located at a 24-hour petrol station.
The item will be on its way back to Lazada Singapore soon. I hope I will continue to get updates until the item reaches Lazada Singapore.
All in all, I didn’t expect the return process to be so straight-forward. In fact, the only complex (or tedious) part is packaging the 8Bitdo Xtander properly for the return. It would have been easier only If I had not discarded the packaging it arrived in. So don’t discard any shipping packaging until you are very sure that the item is correct.
Lastly, I think Lazada Singapore done a great job. The purchase experience is good and the return process is even better. Good job!